{"title":"Freestanding Griddles","description":"","products":[{"product_id":"napoleon-rogue®-pro-phantom-30-inch-griddle","title":"Napoleon - Rogue® PRO Phantom 30 Inch Griddle","description":"\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003eThe Rogue® PRO Phantom 30 Inch Rust-Resistant Griddle is the ultimate outdoor cooking companion, combining durability, versatility, and convenience. Featuring a 430 stainless steel cooktop, four high-performance burners delivering up to 33,600 BTUs, and edge-to-edge even heat distribution. The integrated side shelf with removable caddy and prep station lid keeps your tools and ingredients organized, while the folding shelves with built-in hooks offer additional storage. With a dual-pivot lid for cooktop protection, an ergonomic front-access grease tray, white backlit knobs, 4 locking caster wheels and a convenient bottle opener. This griddle cart is designed for long-lasting performance and effortless grilling.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 class=\"title hide-item-on-mobile\"\u003eKey Features\u003c\/h3\u003e\n\u003cdiv class=\"inner-wrapper open\" data-max-height=\"360px\" data-fade=\"true\" data-height=\"763.812px\"\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003e4 Main Burners, Total Cooking Area 27 1\/2 inches by 17 1\/2 inches (69.85 by 44.5 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003ePRECISE HEAT CONTROL: Accurately allows cooks to sear at high temperatures or turn down the heat for more gentle cooking methods\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eDURABLE FINISH: Durable matte black body and controls with rust-resistant, reimforced, 430 Stainless Steel Cooktop stands up to any weather\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eSide Shelf with Integrated Caddy – The removable caddy allows you to easily transport ingredients from the kitchen to the griddle, keeping everything within reach.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eRUST-RESISTANT 430 STAINLESS STEEL COOKTOP: Built for long-lasting durability and easy maintenance. Its high-quality surface offers exceptional heat retention and even heat distribution for superior cooking results, every time\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eELECTRONIC IGNITION: Ignite this Griddle Cart instantly with an electronic ignition. This failsafe ignition system lights burners immediately for fast and easy startups\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eSPACE SAVING: The folding side shelves allow this Griddle to be tucked out of the way for storage, or fit into compact spaces, ideal for balconies, and small patios. Integrated tool hooks keep tools handy while an integrated caddy keeps everything in reach\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eWHITE BACKLIT CONTROL KNOBS: The ergonomic control knobs are backlit to provide ambiance and safety\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eLOCKING WHEELS: This Griddle is easy to move and secure using the 4 locking caster wheels\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eWARMING RACK: Keep your cooked dishes warm and ready to serve without crowding the main cooking area, ensuring that everything is perfectly timed.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eLIFT EASE™ DUAL-PIVOT LID: Smooth and effortless operation allowing for more access to your cooktop and designed to protect your cooktop when not in use. The lid is for protection only and should not be closed while cooking\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eREINFORCED COOKTOP BASE: Designed to withstand sudden temperature changes and prevent warping, ensuring a long life of reliable performance for your griddle.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eFRONT ACCESS GREASE MANAGEMENT: Keep your cooking area clean with an ergonomic grease collection tray that’s easy to access and conveniently located within the cart for a mess-free experience.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eSTYLISH MATTE BLACK FINISH: Silky and durable matte black finish on all surfaces including handles, badging, and side shelves\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-end=\"104\" data-start=\"86\"\u003e\u003cstrong data-end=\"104\" data-start=\"86\"\u003eSpecifications\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\" data-end=\"132\" data-start=\"108\"\u003eFuel Type: Natural Gas\/Propane\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"160\" data-start=\"135\"\u003eHeat Output: 33,600 BTU\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"241\" data-start=\"163\"\u003eMain Cooking Area: 27.5 × 17.5 in (69.85 × 44.5 cm) | Holds up to 30 burgers\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"287\" data-start=\"244\"\u003eTotal Cooking Area: 480 sq.in (3,096 cm²)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"315\" data-start=\"290\"\u003eRotisserie Included: No\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"379\" data-start=\"318\"\u003eHeight: 42.50 in (107 cm) | 54.50 in (137 cm) with lid open\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"446\" data-start=\"382\"\u003eWidth: 61 in (155 cm) | 40 in (102 cm) with shelf\/shelves down\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"471\" data-start=\"449\"\u003eDepth: 25 in (61 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"510\" data-start=\"474\"\u003ePackaging Height: 23.23 in (59 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"551\" data-start=\"513\"\u003ePackaging Width: 27.83 in (70.69 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"592\" data-start=\"554\"\u003ePackaging Depth: 36.14 in (91.80 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"634\" data-start=\"595\"\u003ePackaging Weight: 157.63 lbs (71.49 kg)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eManual\u003c\/h3\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eClick \u003c\/strong\u003e\u003cspan style=\"color: rgb(43, 0, 255);\"\u003e\u003ca href=\"https:\/\/www.napoleon.com\/sites\/default\/files\/products\/N415-0828_A-0_VIEW1.pdf\" style=\"color: rgb(43, 0, 255);\"\u003eManual\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv class=\"section-header justify-self-center text-center\"\u003e\n\u003ch3 class=\"h2\"\u003eRefund and Return Policy\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"prose\"\u003e\n\u003cp class=\"p1\"\u003eLast Updated: December 2025\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThank you for shopping with \u003cb\u003eMaison Flame\u003c\/b\u003e. We want you to feel confident in your purchase, and we strive to make the return process simple and transparent. Please review the policy below before submitting a return request.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eEligibility for Returns\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003e30-Day Return Period\u003c\/b\u003e\u003cbr\u003eYou may request a return within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e30 days from the date your order is delivered\u003c\/b\u003e.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eCondition of Returned Items\u003c\/b\u003e\u003cbr\u003eTo be eligible for a refund, items must be:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eUnused and unassembled\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIn original packaging\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIncluding all accessories, manuals, and components\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eProof of Purchase\u003c\/b\u003e\u003cbr\u003eA valid order number or receipt is required for all return requests.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eHow to Start a Return\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eTo initiate a return, please contact our customer support team:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eEmail:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003esupport@maisonflame.com\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003ePhone:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003e(424) 339-1854\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003eOnce your request is reviewed and approved, you will receive:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn authorization\u003c\/b\u003e,\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eprepaid shipping label\u003c\/b\u003e, and\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eThe correct\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn address\u003c\/b\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eReturn Shipping \u0026amp; Fees\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Defective Returns (Buyer’s Remorse, Wrong Size, Change of Mind)\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eReturn Shipping:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eCovered by Maison Flame when returned within 30 days.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eRestocking Fee:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e20% restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003ewill be deducted from the refund amount.\u003cbr\u003eThis fee helps cover inspection, repackaging, and processing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eDamaged or Defective Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf your order arrives damaged or defective:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease contact us within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e48 hours\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eof delivery.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eProvide photos of the damage or defect to help us process your claim quickly.\u003cbr\u003eFor approved claims:\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eMaison Flame covers all shipping costs.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eNo restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eapplies.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eRefund Process\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eReturns are inspected upon arrival at our facility.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eAfter inspection, you will be notified of the approval or denial of your refund.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eApproved refunds are issued to the\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eoriginal payment method\u003c\/b\u003e.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease allow\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e10–14 business days\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003efrom the approval date for the credit to appear on your account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Returnable Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eFor safety and hygiene reasons, certain items may not be eligible for return. If applicable, these exclusions will be clearly noted on the product page.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eQuestions?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf you need help or have any questions regarding your return, please contact us anytime at\u003cspan\u003e \u003c\/span\u003e\u003cb\u003esupport@maisonflame.com\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Maison Flame","offers":[{"title":"Natural Gas","offer_id":51057822761248,"sku":null,"price":949.0,"currency_code":"USD","in_stock":true},{"title":"Propane","offer_id":51057822794016,"sku":null,"price":899.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0949\/6752\/9760\/files\/RP30FTPK-PHM-Web-Gallery-01-Original_JPG-Rogue-Pro-RP30FTPK-PHM-Prod-Str.jpg?v=1766298310"},{"product_id":"napoleon-freestyle™-24-inch","title":"Napoleon - Freestyle™ 24 Inch","description":"\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003eThe Freestyle™ 24 Inch Pre-Seasoned Non-Stick Griddle is built for those who crave versatility, durability, and style in their outdoor cooking experience. With a 3.5mm pre-seasoned steel cooktop, it offers superior heat retention and even cooking. Its natural seasoning provides a non-stick experience while also helping to protect your cooktop from scrapes so you can use metal tools without worry. Three powerful burners delivering up to 25,200 BTUs ensure even heat distribution from low temperatures for delicate dishes to high heat for searing. The folding side shelves with integrated tool hooks provide convenient storage, and the front-access grease tray with an ergonomic collection port to keep your cooking area clean and mess-free. Additional features include a dual-pivot lid for cooktop protection and an integrated bottle opener.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 class=\"title hide-item-on-mobile\"\u003eKey Features\u003c\/h3\u003e\n\u003cdiv class=\"inner-wrapper open\" data-max-height=\"360px\" data-fade=\"true\" data-height=\"614.25px\"\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003e3 Main Burners, Total Cooking Area 17 inches by 23 1\/2 inches (43.2 cm by 59.7 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003ePRECISE HEAT CONTROL: Accurately allows cooks to sear at high temperatures or turn down the heat for more gentle cooking methods\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eDURABLE FINISH: Durable gloss black body and controls with rust-resistant, reimforced, pre-seaspned steel cooktop stands up to any weather\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e3.5 mm PRE-SEASONED STEEL COOKTOP: Ready to use with a natural food-grade oil seasoning, this durable griddle heats quickly and evenly for superior results. Cook confidently with metal tools to flip, press, and scrape.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eELECTRONIC IGNITION: Ignite this Griddle Cart instantly with an electronic ignition. This failsafe ignition system lights burners immediately for fast and easy startups\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eSPACE SAVING: The folding side shelves allow this Griddle to be tucked out of the way for storage, or fit into compact spaces, ideal for balconies, and small patios. Integrated tool hooks keep tools handy\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e2 SIDE WHEELS: Effortlessly move your griddle with the two sturdy side wheels\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eLIFT EASE™ DUAL-PIVOT LID: Smooth and effortless operation allowing for more access to your cooktop and designed to protect your cooktop when not in use. The lid is for protection only and should not be closed while cooking\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eREINFORCED COOKTOP BASE: Designed to withstand sudden temperature changes and prevent warping, ensuring a long life of reliable performance for your griddle.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eFRONT ACCESS GREASE MANAGEMENT: Keep your cooking area clean with an ergonomic grease collection tray that’s easy to access and conveniently located within the cart for a mess-free experience.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eSTYLISH GLOSS BLACK FINISH: Silky and durable gloss black finish provides durable use and protection from the elements\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 data-end=\"109\" data-start=\"91\"\u003e\u003cstrong data-end=\"109\" data-start=\"91\"\u003eSpecifications\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\" data-end=\"137\" data-start=\"113\"\u003eFuel Type: Natural Gas\/Propane\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"165\" data-start=\"140\"\u003eHeat Output: 25,200 BTU\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"243\" data-start=\"168\"\u003eMain Cooking Area: 23.5 × 17 in (59.7 × 43.2 cm) | Holds up to 26 burgers\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"289\" data-start=\"246\"\u003eTotal Cooking Area: 400 sq.in (2,580 cm²)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"317\" data-start=\"292\"\u003eRotisserie Included: No\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"375\" data-start=\"320\"\u003eHeight: 42 in (107 cm) | 53 in (135 cm) with lid open\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"444\" data-start=\"378\"\u003eWidth: 52 in (135 cm) | 34.50 in (84 cm) with shelf\/shelves down\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"472\" data-start=\"447\"\u003eDepth: 25 in (63.50 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"514\" data-start=\"475\"\u003ePackaging Height: 20.01 in (50.83 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"552\" data-start=\"517\"\u003ePackaging Width: 27 in (68.58 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"593\" data-start=\"555\"\u003ePackaging Depth: 33.23 in (84.40 cm)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-end=\"635\" data-start=\"596\"\u003ePackaging Weight: 122.35 lbs (55.49 kg)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 style=\"text-align: left;\"\u003e\u003cspan\u003eManual\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003e\u003cstrong\u003eClick\u003c\/strong\u003e \u003cspan style=\"color: rgb(43, 0, 255);\"\u003e\u003ca href=\"https:\/\/www.napoleon.com\/sites\/default\/files\/products\/N415-0824_A-0_VIEW1.pdf\" style=\"color: rgb(43, 0, 255);\"\u003eManual\u003c\/a\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv class=\"section-header justify-self-center text-center\"\u003e\n\u003ch3 class=\"h2\"\u003eRefund and Return Policy\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"prose\"\u003e\n\u003cp class=\"p1\"\u003eLast Updated: December 2025\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThank you for shopping with \u003cb\u003eMaison Flame\u003c\/b\u003e. We want you to feel confident in your purchase, and we strive to make the return process simple and transparent. Please review the policy below before submitting a return request.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eEligibility for Returns\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003e30-Day Return Period\u003c\/b\u003e\u003cbr\u003eYou may request a return within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e30 days from the date your order is delivered\u003c\/b\u003e.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eCondition of Returned Items\u003c\/b\u003e\u003cbr\u003eTo be eligible for a refund, items must be:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eUnused and unassembled\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIn original packaging\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIncluding all accessories, manuals, and components\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eProof of Purchase\u003c\/b\u003e\u003cbr\u003eA valid order number or receipt is required for all return requests.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eHow to Start a Return\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eTo initiate a return, please contact our customer support team:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eEmail:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003esupport@maisonflame.com\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003ePhone:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003e(424) 339-1854\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003eOnce your request is reviewed and approved, you will receive:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn authorization\u003c\/b\u003e,\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eprepaid shipping label\u003c\/b\u003e, and\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eThe correct\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn address\u003c\/b\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eReturn Shipping \u0026amp; Fees\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Defective Returns (Buyer’s Remorse, Wrong Size, Change of Mind)\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eReturn Shipping:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eCovered by Maison Flame when returned within 30 days.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eRestocking Fee:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e20% restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003ewill be deducted from the refund amount.\u003cbr\u003eThis fee helps cover inspection, repackaging, and processing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eDamaged or Defective Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf your order arrives damaged or defective:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease contact us within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e48 hours\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eof delivery.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eProvide photos of the damage or defect to help us process your claim quickly.\u003cbr\u003eFor approved claims:\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eMaison Flame covers all shipping costs.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eNo restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eapplies.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eRefund Process\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eReturns are inspected upon arrival at our facility.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eAfter inspection, you will be notified of the approval or denial of your refund.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eApproved refunds are issued to the\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eoriginal payment method\u003c\/b\u003e.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease allow\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e10–14 business days\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003efrom the approval date for the credit to appear on your account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Returnable Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eFor safety and hygiene reasons, certain items may not be eligible for return. If applicable, these exclusions will be clearly noted on the product page.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eQuestions?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf you need help or have any questions regarding your return, please contact us anytime at\u003cspan\u003e \u003c\/span\u003e\u003cb\u003esupport@maisonflame.com\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Maison Flame","offers":[{"title":"Natural Gas","offer_id":51057906712864,"sku":null,"price":679.0,"currency_code":"USD","in_stock":true},{"title":"Propane","offer_id":51057906745632,"sku":null,"price":629.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0949\/6752\/9760\/files\/F24DFTPK-Web-Gallery-02-Original_JPG-Freestyle-F24DFTPK-Prod-Ang-Rght.jpg?v=1766299000"}],"url":"https:\/\/maisonflame.com\/collections\/freestanding-griddles.oembed","provider":"Maison Flame","version":"1.0","type":"link"}