{"product_id":"napoleon-altitude™-series","title":"Napoleon - Altitude™ Series","description":"\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eDirect Vent Gas Fireplace\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eModel 36″ or 42″\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003eDesigned for visual pleasure, the aesthetically pleasing Altitude gas fireplace series are traditional-style fireplaces with a multitude of customizable options. Installation is easy and the clean-faced design provides expansive views of the firebox without obstruction. The hand-painted, split oak log set comes standard, plus a variety of optional decorative brick panels.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eKey Series Features\u003c\/h3\u003e\n\u003cdiv class=\"clearfix text-formatted field field--name-field-product-series-features field--type-text-long field--label-hidden field__item\"\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003eUp to 30,000 BTU's\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eFull view fireplace featuring an optimum view of the fire\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eFull view safety barrier included view of the fire\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eSplit oak log set included for a realistic appearance\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eFive optional decorative brick panel kits: MIRRO-FLAME™ Porcelain Reflective Radiant Panels, Black Illusion Glass, Westminster™ Standard and Herringbone, and Newport™ Standard\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eOptional zen front – charcoal, black\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eOptional finishing trims – charcoal, black, gun metal, copper\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eRemote control optional (F45 and F60)\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eOptional passive Universal Heat Management System means heat is efficiently and silently circulated and offers optimal placement for TV installs\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eOptional heat circulating blower\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/zGj0Yn0Qrt4?si=3zTCCZn6C4J7bFZ1\" title=\"YouTube video player\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003ch3 data-start=\"127\" data-end=\"162\"\u003eSpecifications\u003c\/h3\u003e\n\u003cdiv class=\"TyagGW_tableContainer\"\u003e\n\u003cdiv class=\"group TyagGW_tableWrapper flex w-fit flex-col-reverse\" tabindex=\"-1\"\u003e\n\u003ctable data-start=\"164\" data-end=\"816\" class=\"w-fit min-w-(--thread-content-width)\" style=\"width: 100.036%;\"\u003e\n\u003cthead data-start=\"164\" data-end=\"212\"\u003e\n\u003ctr data-start=\"164\" data-end=\"212\"\u003e\n\u003cth data-start=\"164\" data-end=\"181\" data-col-size=\"sm\" style=\"text-align: center; width: 28.7666%;\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth data-start=\"181\" data-end=\"196\" data-col-size=\"sm\" style=\"text-align: center; width: 35.2391%;\"\u003e\u003cstrong\u003eAltitude™ 36\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth data-start=\"196\" data-end=\"212\" data-col-size=\"sm\" style=\"text-align: center; width: 35.2391%;\"\u003e\u003cstrong\u003eAltitude™ 42\u003c\/strong\u003e\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody data-start=\"259\" data-end=\"816\"\u003e\n\u003ctr data-start=\"259\" data-end=\"300\"\u003e\n\u003ctd data-start=\"259\" data-end=\"271\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eFuel Type\u003c\/td\u003e\n\u003ctd data-start=\"271\" data-end=\"285\" data-col-size=\"sm\" style=\"width: 35.2391%;\"\u003eNatural Gas\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"285\" data-end=\"300\" style=\"width: 35.2391%;\"\u003eNatural Gas\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"301\" data-end=\"349\"\u003e\n\u003ctd data-start=\"301\" data-end=\"322\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eHeat Output (Max.)\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"322\" data-end=\"335\" style=\"width: 35.2391%;\"\u003e27,500 BTU\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"335\" data-end=\"349\" style=\"width: 35.2391%;\"\u003e30,000 BTU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"350\" data-end=\"439\"\u003e\n\u003ctd data-start=\"350\" data-end=\"376\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eHeat Management Options\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"376\" data-end=\"407\" style=\"width: 35.2391%;\"\u003eInternal Blower \/ LHAD \/ UHM\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"407\" data-end=\"439\" style=\"width: 35.2391%;\"\u003eInternal Blower \/ LHAD \/ UHM\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"440\" data-end=\"532\"\u003e\n\u003ctd data-start=\"440\" data-end=\"455\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eViewing Area\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"455\" data-end=\"493\" style=\"width: 35.2391%;\"\u003e27.75 x 25.50 in (70.49 x 64.77 cm)\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"493\" data-end=\"532\" style=\"width: 35.2391%;\"\u003e34.75 x 25.94 in (88.27 x 65.89 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"533\" data-end=\"596\"\u003e\n\u003ctd data-start=\"533\" data-end=\"550\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eFraming Width‡\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"550\" data-end=\"572\" style=\"width: 35.2391%;\"\u003e36.25 in (92.08 cm)\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"572\" data-end=\"596\" style=\"width: 35.2391%;\"\u003e43.25 in (109.86 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"597\" data-end=\"662\"\u003e\n\u003ctd data-start=\"597\" data-end=\"615\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eFraming Height‡\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"615\" data-end=\"638\" style=\"width: 35.2391%;\"\u003e44.63 in (113.36 cm)\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"638\" data-end=\"662\" style=\"width: 35.2391%;\"\u003e47.63 in (120.98 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"663\" data-end=\"719\"\u003e\n\u003ctd data-start=\"663\" data-end=\"680\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eFraming Depth‡\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"680\" data-end=\"699\" style=\"width: 35.2391%;\"\u003e19 in (48.26 cm)\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"699\" data-end=\"719\" style=\"width: 35.2391%;\"\u003e19 in (48.26 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"720\" data-end=\"751\"\u003e\n\u003ctd data-start=\"720\" data-end=\"728\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eWidth\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"728\" data-end=\"739\" style=\"width: 35.2391%;\"\u003e35.25 in\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"739\" data-end=\"751\" style=\"width: 35.2391%;\"\u003e42.25 in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"752\" data-end=\"784\"\u003e\n\u003ctd data-start=\"752\" data-end=\"761\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eHeight\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"761\" data-end=\"772\" style=\"width: 35.2391%;\"\u003e42.44 in\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"772\" data-end=\"784\" style=\"width: 35.2391%;\"\u003e45.44 in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-start=\"785\" data-end=\"816\"\u003e\n\u003ctd data-start=\"785\" data-end=\"793\" data-col-size=\"sm\" style=\"width: 28.7666%;\"\u003eDepth\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"793\" data-end=\"804\" style=\"width: 35.2391%;\"\u003e18.75 in\u003c\/td\u003e\n\u003ctd data-col-size=\"sm\" data-start=\"804\" data-end=\"816\" style=\"width: 35.2391%;\"\u003e18.63 in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 style=\"text-align: left;\"\u003e\u003cspan\u003eManual\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003e\u003cstrong\u003eClick\u003c\/strong\u003e \u003ca href=\"https:\/\/www.napoleon.com\/sites\/default\/files\/fireplaces_products\/Altitude%20Series%20Owner%27s%20Manual%20-%20%0AW415-2016.pdf\"\u003e\u003cspan style=\"color: rgb(43, 0, 255);\"\u003eManual\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eClick\u003c\/strong\u003e \u003ca href=\"https:\/\/www.napoleon.com\/sites\/default\/files\/fireplaces_products\/ADBRN1-GTRA%20-%20Altitude%20Series%20DIGITAL.pdf\"\u003e\u003cspan style=\"color: rgb(43, 0, 255);\"\u003eBrochure\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv class=\"section-header justify-self-center text-center\"\u003e\n\u003ch3 class=\"h2\"\u003eRefund and Return Policy\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"prose\"\u003e\n\u003cp class=\"p1\"\u003eLast Updated: December 2025\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThank you for shopping with \u003cb\u003eMaison Flame\u003c\/b\u003e. We want you to feel confident in your purchase, and we strive to make the return process simple and transparent. Please review the policy below before submitting a return request.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eEligibility for Returns\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003e30-Day Return Period\u003c\/b\u003e\u003cbr\u003eYou may request a return within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e30 days from the date your order is delivered\u003c\/b\u003e.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eCondition of Returned Items\u003c\/b\u003e\u003cbr\u003eTo be eligible for a refund, items must be:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eUnused and unassembled\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIn original packaging\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIncluding all accessories, manuals, and components\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eProof of Purchase\u003c\/b\u003e\u003cbr\u003eA valid order number or receipt is required for all return requests.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eHow to Start a Return\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eTo initiate a return, please contact our customer support team:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eEmail:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003esupport@maisonflame.com\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003ePhone:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003e(424) 339-1854\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003eOnce your request is reviewed and approved, you will receive:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn authorization\u003c\/b\u003e,\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eprepaid shipping label\u003c\/b\u003e, and\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eThe correct\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn address\u003c\/b\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eReturn Shipping \u0026amp; Fees\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Defective Returns (Buyer’s Remorse, Wrong Size, Change of Mind)\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eReturn Shipping:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eCovered by Maison Flame when returned within 30 days.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eRestocking Fee:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e20% restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003ewill be deducted from the refund amount.\u003cbr\u003eThis fee helps cover inspection, repackaging, and processing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eDamaged or Defective Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf your order arrives damaged or defective:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease contact us within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e48 hours\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eof delivery.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eProvide photos of the damage or defect to help us process your claim quickly.\u003cbr\u003eFor approved claims:\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eMaison Flame covers all shipping costs.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eNo restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eapplies.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eRefund Process\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eReturns are inspected upon arrival at our facility.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eAfter inspection, you will be notified of the approval or denial of your refund.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eApproved refunds are issued to the\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eoriginal payment method\u003c\/b\u003e.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease allow\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e10–14 business days\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003efrom the approval date for the credit to appear on your account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Returnable Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eFor safety and hygiene reasons, certain items may not be eligible for return. If applicable, these exclusions will be clearly noted on the product page.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eQuestions?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf you need help or have any questions regarding your return, please contact us anytime at\u003cspan\u003e \u003c\/span\u003e\u003cb\u003esupport@maisonflame.com\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Maison Flame","offers":[{"title":"Altitude™ 36","offer_id":51066542424352,"sku":null,"price":4239.0,"currency_code":"USD","in_stock":true},{"title":"Altitude™ 42","offer_id":51066542457120,"sku":null,"price":4449.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0949\/6752\/9760\/files\/A36NTE-Web-Gallery-01-Original_JPG-Altitude-36-A36-Prod-Str-PRPA36-ZAX36BK_28e221cd-f20a-499a-948e-821e50326db9.jpg?v=1766554601","url":"https:\/\/maisonflame.com\/products\/napoleon-altitude%e2%84%a2-series","provider":"Maison Flame","version":"1.0","type":"link"}