{"product_id":"napoleon-altitude™-x-series","title":"Napoleon - Altitude™ X Series","description":"\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eDirect Vent Gas Fireplace\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eModel 36″ or 42″\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eDesigned to deliver the ideal aspect ratio for a beautifully balanced flame presentation, the Altitude™ X Series gas fireplaces combine timeless design with modern luxury. Available in 36″ and 42″ models, these traditional fireplaces are fully customizable, allowing you to create a centerpiece that perfectly suits your space and style.\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp data-start=\"609\" data-end=\"953\" style=\"text-align: left;\"\u003eThe clean-faced, minimalist design and full-width firebox are enhanced by the exclusive NIGHT LIGHT™, creating a warm ambiance even when the flames are off. Choose from premium hand-painted log sets—Driftwood, Oak, or Birch—and elevate the look further with a wide selection of decorative fronts, brick panels, trims, and accent colors.\u003c\/p\u003e\n\u003cp data-start=\"955\" data-end=\"1208\" style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp data-start=\"955\" data-end=\"1208\" style=\"text-align: left;\"\u003eWith optional heat management technology, you gain more freedom to place TVs, artwork, or electronics above the fireplace. For ultimate convenience, operate your Altitude™ X fireplace from anywhere using your mobile device with the eFIRE Remote App.\u003c\/p\u003e\n\u003cp data-start=\"1210\" data-end=\"1365\" style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp data-start=\"1210\" data-end=\"1365\" style=\"text-align: left;\"\u003eWhether you select the 36″ or 42″ model, the Altitude™ X Series offers exceptional performance, flexibility, and craftsmanship—made in Ontario, Canada.\u003c\/p\u003e\n\u003cp data-start=\"1210\" data-end=\"1365\" style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp data-start=\"1210\" data-end=\"1365\" style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003ch3 data-start=\"1372\" data-end=\"1387\"\u003eKey Features\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-start=\"1391\" data-end=\"1426\" style=\"text-align: left;\"\u003eAvailable in 36″ and 42″ models\u003c\/li\u003e\n\u003cli data-start=\"1429\" data-end=\"1486\" style=\"text-align: left;\"\u003eUp to 36,500 BTUs (36″) \/ Up to 38,000 BTUs (42″)\u003c\/li\u003e\n\u003cli data-start=\"1489\" data-end=\"1543\" style=\"text-align: left;\"\u003eClean face design with full firebox flame presentation\u003c\/li\u003e\n\u003cli data-start=\"1546\" data-end=\"1577\" style=\"text-align: left;\"\u003ePremium safety barrier included\u003c\/li\u003e\n\u003cli data-start=\"1580\" data-end=\"1655\" style=\"text-align: left;\"\u003eHigh-definition premium log set (3 options – required to complete unit)\u003c\/li\u003e\n\u003cli data-start=\"1658\" data-end=\"1722\" style=\"text-align: left;\"\u003eDecorative brick kit (5 options – required to complete unit)\u003c\/li\u003e\n\u003cli data-start=\"1725\" data-end=\"1753\" style=\"text-align: left;\"\u003eFour optional premium fronts\u003c\/li\u003e\n\u003cli data-start=\"1756\" data-end=\"1785\" style=\"text-align: left;\"\u003eFive optional finishing trims\u003c\/li\u003e\n\u003cli data-start=\"1788\" data-end=\"1817\" style=\"text-align: left;\"\u003eThree optional accent colours\u003c\/li\u003e\n\u003cli data-start=\"1820\" data-end=\"1860\" style=\"text-align: left;\"\u003eIncluded eFIRE controller and remote\u003c\/li\u003e\n\u003cli data-start=\"1863\" data-end=\"1889\" style=\"text-align: left;\"\u003eExclusive NIGHT LIGHT™\u003c\/li\u003e\n\u003cli data-start=\"1892\" data-end=\"1924\" style=\"text-align: left;\"\u003eIncluded heat-circulating blower\u003c\/li\u003e\n\u003cli data-start=\"1927\" data-end=\"1956\" style=\"text-align: left;\"\u003eDesigned for TV installations\u003c\/li\u003e\n\u003cli data-start=\"1959\" data-end=\"1986\" style=\"text-align: left;\"\u003eMade in Ontario, Canada\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/YiM3M6z7Qtg?si=q8fyhJL9Gp7ShN61\" title=\"YouTube video player\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003ch3 data-end=\"128\" data-start=\"93\"\u003eSpecifications\u003c\/h3\u003e\n\u003cdiv class=\"TyagGW_tableContainer\"\u003e\n\u003cdiv class=\"group TyagGW_tableWrapper flex w-fit flex-col-reverse\" tabindex=\"-1\"\u003e\n\u003ctable class=\"w-fit min-w-(--thread-content-width)\" data-end=\"848\" data-start=\"130\"\u003e\n\u003cthead data-end=\"182\" data-start=\"130\"\u003e\n\u003ctr data-end=\"182\" data-start=\"130\"\u003e\n\u003cth style=\"text-align: center;\" data-col-size=\"sm\" data-end=\"147\" data-start=\"130\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth style=\"text-align: center;\" data-col-size=\"sm\" data-end=\"164\" data-start=\"147\"\u003e\u003cstrong\u003eAltitude™ X 36\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth style=\"text-align: center;\" data-col-size=\"sm\" data-end=\"182\" data-start=\"164\"\u003e\u003cstrong\u003eAltitude™ X 42\u003c\/strong\u003e\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody data-end=\"848\" data-start=\"231\"\u003e\n\u003ctr data-end=\"272\" data-start=\"231\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"243\" data-start=\"231\"\u003eFuel Type\u003c\/td\u003e\n\u003ctd data-end=\"257\" data-start=\"243\" data-col-size=\"sm\"\u003eNatural Gas\u003c\/td\u003e\n\u003ctd data-end=\"272\" data-start=\"257\" data-col-size=\"sm\"\u003eNatural Gas\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"321\" data-start=\"273\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"294\" data-start=\"273\"\u003eHeat Output (Max.)\u003c\/td\u003e\n\u003ctd data-end=\"307\" data-start=\"294\" data-col-size=\"sm\"\u003e36,500 BTU\u003c\/td\u003e\n\u003ctd data-end=\"321\" data-start=\"307\" data-col-size=\"sm\"\u003e38,000 BTU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"401\" data-start=\"322\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"348\" data-start=\"322\"\u003eHeat Management Options\u003c\/td\u003e\n\u003ctd data-end=\"374\" data-start=\"348\" data-col-size=\"sm\"\u003eLHAD \/ DHC \/ DHC+ \/ DHM\u003c\/td\u003e\n\u003ctd data-end=\"401\" data-start=\"374\" data-col-size=\"sm\"\u003eLHAD \/ DHC \/ DHC+ \/ DHM\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"495\" data-start=\"402\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"417\" data-start=\"402\"\u003eViewing Area\u003c\/td\u003e\n\u003ctd data-end=\"455\" data-start=\"417\" data-col-size=\"sm\"\u003e35.25 x 33.13 in (89.54 x 84.15 cm)\u003c\/td\u003e\n\u003ctd data-end=\"495\" data-start=\"455\" data-col-size=\"sm\"\u003e42.25 x 36.13 in (107.32 x 91.77 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"559\" data-start=\"496\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"513\" data-start=\"496\"\u003eFraming Width‡\u003c\/td\u003e\n\u003ctd data-end=\"535\" data-start=\"513\" data-col-size=\"sm\"\u003e35.75 in (90.81 cm)\u003c\/td\u003e\n\u003ctd data-end=\"559\" data-start=\"535\" data-col-size=\"sm\"\u003e42.75 in (108.59 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"625\" data-start=\"560\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"578\" data-start=\"560\"\u003eFraming Height‡\u003c\/td\u003e\n\u003ctd data-end=\"601\" data-start=\"578\" data-col-size=\"sm\"\u003e43.63 in (110.81 cm)\u003c\/td\u003e\n\u003ctd data-end=\"625\" data-start=\"601\" data-col-size=\"sm\"\u003e46.63 in (118.43 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"682\" data-start=\"626\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"643\" data-start=\"626\"\u003eFraming Depth‡\u003c\/td\u003e\n\u003ctd data-end=\"662\" data-start=\"643\" data-col-size=\"sm\"\u003e19 in (48.26 cm)\u003c\/td\u003e\n\u003ctd data-end=\"682\" data-start=\"662\" data-col-size=\"sm\"\u003e19 in (48.26 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"737\" data-start=\"683\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"691\" data-start=\"683\"\u003eWidth\u003c\/td\u003e\n\u003ctd data-end=\"713\" data-start=\"691\" data-col-size=\"sm\"\u003e35.25 in (89.54 cm)\u003c\/td\u003e\n\u003ctd data-end=\"737\" data-start=\"713\" data-col-size=\"sm\"\u003e42.25 in (107.32 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"794\" data-start=\"738\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"747\" data-start=\"738\"\u003eHeight\u003c\/td\u003e\n\u003ctd data-end=\"770\" data-start=\"747\" data-col-size=\"sm\"\u003e42.44 in (107.79 cm)\u003c\/td\u003e\n\u003ctd data-end=\"794\" data-start=\"770\" data-col-size=\"sm\"\u003e45.44 in (115.41 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"848\" data-start=\"795\"\u003e\n\u003ctd data-col-size=\"sm\" data-end=\"803\" data-start=\"795\"\u003eDepth\u003c\/td\u003e\n\u003ctd data-end=\"825\" data-start=\"803\" data-col-size=\"sm\"\u003e18.75 in (47.63 cm)\u003c\/td\u003e\n\u003ctd data-end=\"848\" data-start=\"825\" data-col-size=\"sm\"\u003e18.63 in (47.31 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 style=\"text-align: left;\"\u003e\u003cspan\u003eManual\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003e\u003cstrong\u003eClick\u003c\/strong\u003e \u003ca href=\"https:\/\/www.napoleon.com\/sites\/default\/files\/fireplaces_products\/Altitude%20X%20Series%20Owner%27s%20Manual%20-%20W415-10007506.pdf\"\u003e\u003cspan style=\"color: rgb(43, 0, 255);\"\u003eManual\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eClick\u003c\/strong\u003e \u003ca href=\"https:\/\/www.napoleon.com\/sites\/default\/files\/fireplaces_products\/ADBRN1-GTAX%20-%20Altitude%20X%20Series_Digital.pdf\"\u003e\u003cspan style=\"color: rgb(43, 0, 255);\"\u003eBrochure\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv class=\"section-header justify-self-center text-center\"\u003e\n\u003ch3 class=\"h2\"\u003eRefund and Return Policy\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"prose\"\u003e\n\u003cp class=\"p1\"\u003eLast Updated: December 2025\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eThank you for shopping with \u003cb\u003eMaison Flame\u003c\/b\u003e. We want you to feel confident in your purchase, and we strive to make the return process simple and transparent. Please review the policy below before submitting a return request.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eEligibility for Returns\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003e30-Day Return Period\u003c\/b\u003e\u003cbr\u003eYou may request a return within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e30 days from the date your order is delivered\u003c\/b\u003e.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eCondition of Returned Items\u003c\/b\u003e\u003cbr\u003eTo be eligible for a refund, items must be:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eUnused and unassembled\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIn original packaging\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eIncluding all accessories, manuals, and components\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003e\u003cb\u003eProof of Purchase\u003c\/b\u003e\u003cbr\u003eA valid order number or receipt is required for all return requests.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eHow to Start a Return\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eTo initiate a return, please contact our customer support team:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eEmail:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003esupport@maisonflame.com\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003ePhone:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003e(424) 339-1854\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p3\"\u003eOnce your request is reviewed and approved, you will receive:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn authorization\u003c\/b\u003e,\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eprepaid shipping label\u003c\/b\u003e, and\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eThe correct\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ereturn address\u003c\/b\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eReturn Shipping \u0026amp; Fees\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Defective Returns (Buyer’s Remorse, Wrong Size, Change of Mind)\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eReturn Shipping:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eCovered by Maison Flame when returned within 30 days.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eRestocking Fee:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eA\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e20% restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003ewill be deducted from the refund amount.\u003cbr\u003eThis fee helps cover inspection, repackaging, and processing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eDamaged or Defective Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf your order arrives damaged or defective:\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease contact us within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e48 hours\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eof delivery.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eProvide photos of the damage or defect to help us process your claim quickly.\u003cbr\u003eFor approved claims:\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eMaison Flame covers all shipping costs.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003e\u003cb\u003eNo restocking fee\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eapplies.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eRefund Process\u003c\/b\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\"\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eReturns are inspected upon arrival at our facility.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eAfter inspection, you will be notified of the approval or denial of your refund.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003eApproved refunds are issued to the\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eoriginal payment method\u003c\/b\u003e.\u003c\/li\u003e\n\u003cli class=\"li3\"\u003e\n\u003cspan class=\"s1\"\u003e\u003c\/span\u003ePlease allow\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e10–14 business days\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003efrom the approval date for the credit to appear on your account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eNon-Returnable Items\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eFor safety and hygiene reasons, certain items may not be eligible for return. If applicable, these exclusions will be clearly noted on the product page.\u003c\/p\u003e\n\u003cp class=\"p4\"\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p5\"\u003e\u003cb\u003eQuestions?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003eIf you need help or have any questions regarding your return, please contact us anytime at\u003cspan\u003e \u003c\/span\u003e\u003cb\u003esupport@maisonflame.com\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Maison Flame","offers":[{"title":"Altitude™ X 36","offer_id":51066463846688,"sku":null,"price":4729.0,"currency_code":"USD","in_stock":true},{"title":"Altitude™ X 42","offer_id":51066463879456,"sku":null,"price":5049.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0949\/6752\/9760\/files\/AX36NTE-1-Web-Gallery-01-AltitudeX-AX36-1-Prod-Str-OLKAX36-1-BIGAX36-1-FTAX36GM.jpg?v=1766553794","url":"https:\/\/maisonflame.com\/products\/napoleon-altitude%e2%84%a2-x-series","provider":"Maison Flame","version":"1.0","type":"link"}