We accept returns within 30 days of receiving your order for customers in the USA, as long as the item is unused, undamaged, and in its original packaging with all tags attached.

To initiate a return, contact our Customer Service team within 7 days of receiving your order:📧 support@maisonflame.com📞 (424) 339-1854

Provide your order number and the reason for the return. We will send return instructions, and when applicable, a Return Merchandise Authorization (RMA) number and a prepaid label.

To be eligible:The item must be unused and undamagedIt must be in the original packagingA receipt or proof of purchase is required

Please contact us within 48 hours of delivery and provide clear photos or videos showing the issue.We will offer a replacement or a full refund, including shipping costs.

Before shipment: Yes, you can cancel and receive a full refund.After shipment: You may return the item once received, following our standard return process.

You can reach us at:📧 Support@maisonflame.com

📞 (424) 339-1854

📍Address: 1401 21st ST STE R Sacramento CA 95811 United States

🕒 Monday–Friday, 10am–5pm Pacific Time

We currently ship to: USA and Canada

We plan to expand our shipping destinations in the future. Please check back for updates.

USA: Standard Shipping:Free on all orders.

Canada: Standard international shipping rates apply (calculated at checkout).

Once shipped, estimated delivery times are:

USA: 2–7 days

Canada: 2–9 days

Transit times may vary depending on the carrier, weather, or holiday volume.