Privacy Policy

Last Updated: December 2025

At Maison Flame, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from www.maisonflame.com.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

Visit our website
Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Fill out forms on our website

Personal information may include:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party providers)

We may also automatically collect information through cookies or analytics tools, such as:

IP address
Browser type
Device information
Pages viewed and browsing behavior

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve our website and services
Send order updates and transactional emails
Send marketing communications (only if you opt in)
Detect and prevent fraud
Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze website traffic, and remember your preferences. You may adjust your browser settings to disable cookies, but some features of the site may not function properly.

4. Sharing Your Information

We may share your information with:

Service providers (payment processors, shipping carriers, email services)
Analytics providers
Legal authorities, if required by law
Business partners, in the event of a business transfer or merger

We do not sell or rent your personal information.

5. Data Security

We use administrative, technical, and physical security measures to protect your information. Although we strive to use industry-standard safeguards, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

Fulfill orders
Provide services
Meet legal and accounting obligations

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold
Request corrections
Request deletion
Opt out of marketing communications
Restrict or object to certain processing activities

To exercise any of these rights, please contact us at support@maisonflame.com.

8. Children’s Privacy

Our website and services are not intended for children under 16, and we do not knowingly collect information from minors.

9. International Transfers

Your information may be processed or stored outside your country of residence. We ensure appropriate safeguards when transferring data.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Maison Flame
Email: support@maisonflame.com
Phone: (424) 339-1854
Address: 578 Washington Boulevard, Suite 511, Marina Del Rey, CA 90292, United States