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Payment Policy

Last Updated: December 2025

At Maison Flame, we are committed to providing a secure, convenient, and transparent payment experience for our customers in the United States and Canada. This policy explains the accepted payment methods, security measures, and customer support options for all purchases made on our website.


1. Accepted Payment Methods

We accept the following secure and widely used payment options:

Credit & Debit Cards:

  • Visa, Mastercard, American Express
  • Enter your card details (card number, expiration date, CVV) at checkout. Payments are processed securely through our encrypted payment gateway.

PayPal:

  • Pay using your PayPal balance, linked bank account, or credit/debit cards.
  • You will be redirected to the PayPal login page to complete your payment securely.

Shopify Payments (or Other Proprietary Gateways):

  • Payments processed through our e-commerce platform’s secure gateway.


2. Currency and Pricing

  • All transactions are processed in US Dollars ($USD).
  • For payments in other currencies (e.g., Canadian Dollars), your bank or card issuer may apply a currency conversion rate and foreign transaction fees. Maison Flame is not responsible for these external charges.


3. Security and Data Protection

Your security is our highest priority:

  • SSL Encryption: All sensitive information is transmitted securely using industry-standard Secure Socket Layer (SSL) technology.
  • PCI Compliance: Our payment processors comply with Payment Card Industry Data Security Standards (PCI DSS).
  • Privacy: Personal and financial data are handled in accordance with our Privacy Policy.


4. Fraud Prevention

To protect customers and maintain a secure shopping environment, Maison Flame may:

  • Perform verification checks and request additional information before accepting an order.
  • Investigate and cancel any orders suspected of fraudulent or unauthorized activity.


5. Order Confirmation and Receipt

  • After completing your payment, you will receive an Order Confirmation Email and digital receipt.
  • By placing an order, you agree to our Terms of Service and Return & Refund Policy.


6. Customer Support

If you experience any payment issues or have questions:

  • Email: support@maisonflame.com
  • Phone: +1 (424) 339‑1854
  • Address: 578 Washington Boulevard, Suite 511, Marina Del Rey, CA 90292, USA
  • Hours: Monday – Friday, 9 AM – 6 PM Pacific Time

Our team is available to assist you with any payment concerns promptly.