Napoleon - Altitude™ Series
Direct Vent Gas Fireplace
Model 36″ or 42″
Designed for visual pleasure, the aesthetically pleasing Altitude gas fireplace series are traditional-style fireplaces with a multitude of customizable options. Installation is easy and the clean-faced design provides expansive views of the firebox without obstruction. The hand-painted, split oak log set comes standard, plus a variety of optional decorative brick panels.
Key Series Features
- Up to 30,000 BTU's
- Full view fireplace featuring an optimum view of the fire
- Full view safety barrier included view of the fire
- Split oak log set included for a realistic appearance
- Five optional decorative brick panel kits: MIRRO-FLAME™ Porcelain Reflective Radiant Panels, Black Illusion Glass, Westminster™ Standard and Herringbone, and Newport™ Standard
- Optional zen front – charcoal, black
- Optional finishing trims – charcoal, black, gun metal, copper
- Remote control optional (F45 and F60)
- Optional passive Universal Heat Management System means heat is efficiently and silently circulated and offers optimal placement for TV installs
- Optional heat circulating blower
Specifications
| Model | Altitude™ 36 | Altitude™ 42 |
|---|---|---|
| Fuel Type | Natural Gas | Natural Gas |
| Heat Output (Max.) | 27,500 BTU | 30,000 BTU |
| Heat Management Options | Internal Blower / LHAD / UHM | Internal Blower / LHAD / UHM |
| Viewing Area | 27.75 x 25.50 in (70.49 x 64.77 cm) | 34.75 x 25.94 in (88.27 x 65.89 cm) |
| Framing Width‡ | 36.25 in (92.08 cm) | 43.25 in (109.86 cm) |
| Framing Height‡ | 44.63 in (113.36 cm) | 47.63 in (120.98 cm) |
| Framing Depth‡ | 19 in (48.26 cm) | 19 in (48.26 cm) |
| Width | 35.25 in | 42.25 in |
| Height | 42.44 in | 45.44 in |
| Depth | 18.75 in | 18.63 in |
Manual
Click Manual
Click Brochure
Refund and Return Policy
Last Updated: December 2025
Thank you for shopping with Maison Flame. We want you to feel confident in your purchase, and we strive to make the return process simple and transparent. Please review the policy below before submitting a return request.
Eligibility for Returns
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
Condition of Returned Items
To be eligible for a refund, items must be:
- Unused and unassembled
- In original packaging
- Including all accessories, manuals, and components
Proof of Purchase
A valid order number or receipt is required for all return requests.
How to Start a Return
To initiate a return, please contact our customer support team:
- Email: support@maisonflame.com
- Phone: (424) 339-1854
Once your request is reviewed and approved, you will receive:
- A return authorization,
- A prepaid shipping label, and
- The correct return address.
Return Shipping & Fees
Non-Defective Returns (Buyer’s Remorse, Wrong Size, Change of Mind)
- Return Shipping: Covered by Maison Flame when returned within 30 days.
-
Restocking Fee: A 20% restocking fee will be deducted from the refund amount.
This fee helps cover inspection, repackaging, and processing.
Damaged or Defective Items
If your order arrives damaged or defective:
- Please contact us within 48 hours of delivery.
-
Provide photos of the damage or defect to help us process your claim quickly.
For approved claims: - Maison Flame covers all shipping costs.
- No restocking fee applies.
Refund Process
- Returns are inspected upon arrival at our facility.
- After inspection, you will be notified of the approval or denial of your refund.
- Approved refunds are issued to the original payment method.
- Please allow 10–14 business days from the approval date for the credit to appear on your account.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return. If applicable, these exclusions will be clearly noted on the product page.
Questions?
If you need help or have any questions regarding your return, please contact us anytime at support@maisonflame.com.
Choose options
Direct Vent Gas Fireplace
Model 36″ or 42″
Designed for visual pleasure, the aesthetically pleasing Altitude gas fireplace series are traditional-style fireplaces with a multitude of customizable options. Installation is easy and the clean-faced design provides expansive views of the firebox without obstruction. The hand-painted, split oak log set comes standard, plus a variety of optional decorative brick panels.
Key Series Features
- Up to 30,000 BTU's
- Full view fireplace featuring an optimum view of the fire
- Full view safety barrier included view of the fire
- Split oak log set included for a realistic appearance
- Five optional decorative brick panel kits: MIRRO-FLAME™ Porcelain Reflective Radiant Panels, Black Illusion Glass, Westminster™ Standard and Herringbone, and Newport™ Standard
- Optional zen front – charcoal, black
- Optional finishing trims – charcoal, black, gun metal, copper
- Remote control optional (F45 and F60)
- Optional passive Universal Heat Management System means heat is efficiently and silently circulated and offers optimal placement for TV installs
- Optional heat circulating blower
Specifications
| Model | Altitude™ 36 | Altitude™ 42 |
|---|---|---|
| Fuel Type | Natural Gas | Natural Gas |
| Heat Output (Max.) | 27,500 BTU | 30,000 BTU |
| Heat Management Options | Internal Blower / LHAD / UHM | Internal Blower / LHAD / UHM |
| Viewing Area | 27.75 x 25.50 in (70.49 x 64.77 cm) | 34.75 x 25.94 in (88.27 x 65.89 cm) |
| Framing Width‡ | 36.25 in (92.08 cm) | 43.25 in (109.86 cm) |
| Framing Height‡ | 44.63 in (113.36 cm) | 47.63 in (120.98 cm) |
| Framing Depth‡ | 19 in (48.26 cm) | 19 in (48.26 cm) |
| Width | 35.25 in | 42.25 in |
| Height | 42.44 in | 45.44 in |
| Depth | 18.75 in | 18.63 in |
Manual
Click Manual
Click Brochure
Refund and Return Policy
Last Updated: December 2025
Thank you for shopping with Maison Flame. We want you to feel confident in your purchase, and we strive to make the return process simple and transparent. Please review the policy below before submitting a return request.
Eligibility for Returns
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
Condition of Returned Items
To be eligible for a refund, items must be:
- Unused and unassembled
- In original packaging
- Including all accessories, manuals, and components
Proof of Purchase
A valid order number or receipt is required for all return requests.
How to Start a Return
To initiate a return, please contact our customer support team:
- Email: support@maisonflame.com
- Phone: (424) 339-1854
Once your request is reviewed and approved, you will receive:
- A return authorization,
- A prepaid shipping label, and
- The correct return address.
Return Shipping & Fees
Non-Defective Returns (Buyer’s Remorse, Wrong Size, Change of Mind)
- Return Shipping: Covered by Maison Flame when returned within 30 days.
-
Restocking Fee: A 20% restocking fee will be deducted from the refund amount.
This fee helps cover inspection, repackaging, and processing.
Damaged or Defective Items
If your order arrives damaged or defective:
- Please contact us within 48 hours of delivery.
-
Provide photos of the damage or defect to help us process your claim quickly.
For approved claims: - Maison Flame covers all shipping costs.
- No restocking fee applies.
Refund Process
- Returns are inspected upon arrival at our facility.
- After inspection, you will be notified of the approval or denial of your refund.
- Approved refunds are issued to the original payment method.
- Please allow 10–14 business days from the approval date for the credit to appear on your account.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return. If applicable, these exclusions will be clearly noted on the product page.
Questions?
If you need help or have any questions regarding your return, please contact us anytime at support@maisonflame.com.