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Upgrade your outdoor kitchen with the Encore Double Side Burner, proudly made in the USA. Designed for versatility and high-BTU performance, this side burner is perfect for preparing sauces, boiling, or high-heat cooking while complementing your main grill.
Key Features
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American Made Quality
Built in the USA with durable, premium materials for long-lasting performance. -
High-BTU Performance
Provides powerful heat for boiling, sautéing, or other high-temperature cooking tasks. -
Versatile Cooking Options
Ideal for side dishes, sauces, or additional cooking while grilling. -
Durable Outdoor Construction
Designed to withstand outdoor elements and frequent use. -
Easy Integration
Compatible with Encore outdoor kitchen setups for seamless installation.
Refund and Return Policy
Last Updated: December 2025
Thank you for shopping with Maison Flame. We want you to feel confident in your purchase, and we strive to make the return process simple and transparent. Please review the policy below before submitting a return request.
Eligibility for Returns
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
Condition of Returned Items
To be eligible for a refund, items must be:
- Unused and unassembled
- In original packaging
- Including all accessories, manuals, and components
Proof of Purchase
A valid order number or receipt is required for all return requests.
How to Start a Return
To initiate a return, please contact our customer support team:
- Email: support@maisonflame.com
- Phone: (424) 339-1854
Once your request is reviewed and approved, you will receive:
- A return authorization,
- A prepaid shipping label, and
- The correct return address.
Return Shipping & Fees
Non-Defective Returns (Buyer’s Remorse, Wrong Size, Change of Mind)
- Return Shipping: Covered by Maison Flame when returned within 30 days.
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Restocking Fee: A 20% restocking fee will be deducted from the refund amount.
This fee helps cover inspection, repackaging, and processing.
Damaged or Defective Items
If your order arrives damaged or defective:
- Please contact us within 48 hours of delivery.
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Provide photos of the damage or defect to help us process your claim quickly.
For approved claims: - Maison Flame covers all shipping costs.
- No restocking fee applies.
Refund Process
- Returns are inspected upon arrival at our facility.
- After inspection, you will be notified of the approval or denial of your refund.
- Approved refunds are issued to the original payment method.
- Please allow 10–14 business days from the approval date for the credit to appear on your account.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return. If applicable, these exclusions will be clearly noted on the product page.
Questions?
If you need help or have any questions regarding your return, please contact us anytime at support@maisonflame.com.